Privacy
Policy

Last updated: 1 July 2026

Standard Trust Bank Ltd ("Standard Trust", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and mobile applications.

1. Information We Collect

We may collect the following types of information:

• Personal Identity Information: Name, date of birth, nationality, government-issued identification numbers, and photographs for identity verification.
• Contact Information: Email address, phone number, and postal address.
• Financial Information: Bank account details, transaction history, income sources, and account balances.
• Technical Information: IP address, device type, browser information, operating system, and usage data.
• Compliance Information: Anti-money laundering (AML) and Know Your Customer (KYC) documentation as required by law.

2. How We Use Your Information

We use your information for the following purposes:

• Providing and maintaining our banking services
• Processing transactions and verifying your identity
• Complying with legal and regulatory obligations (AML, CTF)
• Detecting and preventing fraud, unauthorised access, and other illegal activities
• Improving our services, website, and user experience
• Communicating with you about your account, updates, and security alerts
• Conducting analytics to improve service quality and develop new features

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Regulatory Authorities: As required by law, regulation, or court order.
• Partner Banks & Payment Networks: To process international transfers and settlements (SWIFT, SEPA).
• Service Providers: Trusted third parties who assist in operating our services (cloud hosting, analytics), bound by strict data protection agreements.
• Law Enforcement: When required to comply with legal proceedings or protect the rights and safety of Standard Trust and its clients.

4. Data Security

We implement industry-leading security measures to protect your data:

• Strong encryption for data at rest
• Secure, encrypted connections for data in transit
• Multi-factor authentication for account access
• Security monitoring and intrusion detection
• Regular penetration testing and security audits
• Employee access controls and training

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Transaction records are retained for a minimum of 5 years in accordance with UK financial regulations. When data is no longer required, it is securely deleted or anonymised.

6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal obligations)
• Object to or restrict processing of your data
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

7. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie preferences through your browser settings. Essential cookies required for security and account functionality cannot be disabled.

8. International Transfers

When you use our international transfer services, your data may be processed in countries outside the UK. We ensure adequate protection through standard contractual clauses and compliance with applicable data transfer frameworks.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. The "Last updated" date at the top of this page reflects the most recent revision.

10. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact our Data Protection Officer:

Email: info@standardoffshoretrust.co.uk
Phone: 020 745 5544
Post: Data Protection Officer, Standard Trust Bank Ltd, 32 Fenchurch Street, London EC3M 3PT