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Support

Help
Centre

Find answers to common questions, explore guides, and get the support you need.

Account & Profile

Opening accounts, verification, settings, and profile management.

Transfers & Payments

International transfers, SWIFT, exchange rates, and payment issues.

Security & Fraud

Password resets, two-factor authentication, and fraud reporting.

Cards & ATM

Card activation, limits, ATM access, and lost or stolen cards.

Mobile & Online Banking

App setup, login issues, notifications, and feature requests.

Exchange Rates & Fees

Understanding rates, fee structures, and transparent pricing.
FAQ

Frequently Asked Questions

How long do international transfers take?

SWIFT transfers typically arrive within 1–3 business days depending on the destination country and intermediary banks. Transfers within the SEPA zone (EUR) are usually completed within 4 hours during business hours.

What are the transfer fees?

Transfer fees vary by destination, currency, and account type. Full fee schedules are available in your account dashboard, or contact our team for current rates.

How do I reset my password?

Click "Forgot Password" on the login page. You will receive a reset link via email. For security, the link expires after 30 minutes. If you cannot access your email, contact support with your account details.

What is the maximum transfer limit?

Transfer limits depend on your account tier and verification level. Higher limits can be arranged upon request with additional verification — contact our team for details.

How do I enable two-factor authentication?

Navigate to Settings → Security → Two-Factor Authentication. You can choose between SMS-based codes or an authenticator app (recommended). We strongly recommend enabling 2FA for all accounts.

Which currencies do you support?

We support over 40 currencies including USD, EUR, GBP, JPY, CHF, AUD, CAD, SGD, HKD, and AED. You can hold, send, and receive in any of these currencies from your Standard Trust account.

Still Need Help?

Contact Our Support Team

Our team is here to help you with any questions or issues.

Email: info@standardoffshoretrust.co.uk
Phone: 020 745 5544
Head Office: Standard Trust Bank Ltd, 32 Fenchurch Street, London EC3M 3PT
More ways to reach us: visit our contact page

Contact Us

Can't Find What You Need?

Our support team is ready to help. Reach out and we'll get back to you as soon as we can.

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