If something isn't right, we want to know. Our complaints process is designed to resolve issues fairly and promptly.
Reach out via email at info@standardoffshoretrust.co.uk, by phone on 020 745 5544, or by writing to us. Provide your account details and a clear description of your complaint.
Our complaints team will acknowledge your complaint within 2 business days and begin a thorough investigation.
We aim to resolve complaints within 8 weeks. You'll receive a final response with our findings and any remediation offered.
Acknowledgement of your complaint and assignment of a dedicated case handler.
An interim update on the progress of our investigation and expected resolution timeline.
A final response letter outlining our findings, decision, and any remediation or compensation offered.
If unsatisfied, you may refer your complaint to the Financial Ombudsman Service within 6 months.
info@standardoffshoretrust.co.uk
020 745 5544
Complaints Team, Standard Trust Bank Ltd, 32 Fenchurch Street, London EC3M 3PT
If you're not satisfied with our final response, you may refer your complaint to the Financial Ombudsman Service (FOS) free of charge within 6 months of receiving our final response letter.
Website: financial-ombudsman.org.uk
Phone: 0800 023 4567 (free from landlines) or 0300 123 9123
Your feedback helps us improve. Whether it's a complaint or a suggestion, we want to hear from you.